spa policies

"Kamiria made an extra effort with my massage, she didn't just phone it in. The value is incredible, the atmosphere is relaxing and professional."
Stacie B.
10/31/2019

When To Arrive

Please arrive 10 minutes prior to your appointment time to fill out any necessary paperwork, so you can enjoy your full appointment time.

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Cancellation

Spa services are customized for each client and many times preparation is made in advance.  We appreciate our clients and therapists, so we ask that appointments be cancelled 12 hours in advance of the scheduled time.  If you choose to book online, you will be asked for your credit card information, and a $25 fee per appointment will be charged.

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Parties of 3 or More

A credit card is required at time of booking for parties of 3 or more.  A $25 charge will be applied to the credit card on file if cancellations are made in less than 24 hours of scheduled appointment time.

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Payment

We accept Cash, Debit Cards, Visa, Mastercard, Discover, SpaFinder and Spa Weekly.

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Gratuity

Our service fees do not include gratuity, however, it is very appropriate and always appreciated.  Most clients tip 20% of the service fee. Tips must be in cash, but an ATM is available for your convenience. We accept Cash, Debit Cards, Visa, Mastercard, Discover, Spa Finder  and Spa Weekly.

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Cell Phones

Our goal is for our clients to relax.  Turning cell phones off or to silent mode helps our therapists and guests relax, including you!

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Gift Cards

  • Gift cards may be purchased in spa and online.
  • Gift bags are available at spa at time of purchase.
  • If you forget your gift card, come back within 10 days and be reimbursed for the value of the gift card.
  • If you lose your gift card, showing a credit card statement is not valid proof of purchase.
  • If the gift card has an expiration date, it must be used by the expiration date.
  • Packages purchased with a gift card are not refundable.
  • A gift card can be transferred to another person, but it cannot be exchanged for cash.

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Group Events

The spa can accommodate group parties from 4 to 25 people. We would love to help you plan a fun and relaxing event for your group. We ask that you make the reservation in advance. There are no extra costs. You are welcome to bring your own food, drinks and favors. A credit card is required to hold the event. We do ask that you give us at least 24 hours notice for a cancellation. If you cancel in less than 24 hours prior to your scheduled time, 50% of the service fee per person will be charged to your credit card.

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If You Are Late

Please call if you are running more than 5 minutes late for your appointment. We will do our best to give you the full time, however, we will not make the next guest wait.

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Appointment For A Child

Children 12 and under must be accompanied by an adult. If there are special requests, please call the spa.

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Thank you.

Thank you for reading and understanding our policies.


If you have any questions, please do not hesitate to contact us.

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